
Puerto de la Cruz in Tenerife, Spain
4 out of 5 (overall customer rating) - 50
Genuine Customer Hotel Reviews
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For 100% Genuine Customer Hotel Reviews look no further! We have been asking our customers who have booked and stayed at the Casablanca Apartments for their hotel reviews, ratings, tip and overall feedback. You can benefit from other holidaymakers experiences to help you make the right choice for your next holiday. Find out about the good, the bad and the ugly, and you'll never be fooled by a pretty photo again!

51 Hotel Reviews
38 reviews

10 reviews

3 reviews

0 reviews

0 reviews

Near the beach
Total Votes: No (27), Yes (11)
Near to restaurants / entertainment
Total Votes: No (5), Yes (33)
Suitable for families
Total Votes: No (0), Yes (38)
Suitable for older people
Total Votes: No (4), Yes (35)
Suitable for younger people
Total Votes: No (8), Yes (28)


"Beautifully clean, pleasant helpful cleaning and reception staff, excellent bar - food/entertainment a little weak"

"maid service excellent very clean"

"I became ill whilst on holiday the reception staff couldn't do enough for me they arranged for a doctor to see me and sorted out where to go for my treatment, and were always enquiring afterwards did I need anything.
The apartment complex was furnished to a high standard and the cleaning and maintenance was first class.
We'll be going back again and recommending it to our friends."

"Great place. The spacious apartment was neat and tidy.
The atmosphere was great for couples etc but probably not as well suited for young singles."

"Hotel was spotlessly clean and all staff from reception to cleaners and bar staff were friendly and helpful. reception staff even took postcard to post for me. Good choice of meals from cafe bar on site. Pool always supervised by lifeguard when open. Couldn't have asked for anything better. Only slight draw back Puerto de la Cruz is very hilly and there are steps and slopes every where. It certainly keeps you fit. Of course the terrain is nothing to do with the hotel which was excellent in every respect."

"Excellent service. Staff could not have been more helpful. We really enjoyed our stay!"

"On the whole we found the apartments were excellent value. We were impressed by their cleanliness and were clearly well looked after and maintained. Spacious for a studio. We had a bit of a problem with noise from a group of young men above our apartment at night but this was dealt with in a swift and effective manner by Security.
Their mattresses were very firm which didn't make for a very comfortable night's sleep but for 7 nights we could live with this and is a minor complaint.
Would have liked the pool to have stayed open for longer than 7pm."

"Fantastic and outstanding is simply the best way to describe the Casablanca Apartments. Clean, Friendly, Good Location, and so helpful with everything. Surprised me with a bottle of bubbly for my birthday. But is on a hill, so fine for most, but people with poor mobility may find it difficult if going into the town, but Taxis always available and only cost 2euros into town centre.
Only disappointment was the cocktails which were rubbish. (The ones at the beach bar were far better.)
We will be going back. We booked this hotel after reading reviews and it is simply A1, I would be surprised if anyone could stay and not be very pleased."

"The apartments were the best equipped I have stayed in and were immaculate!"


"Its a lovely apartment complex but there are a lot of steps down to the town. (You can walk round but its further). Excellent facilities nice pool area, even a great laundry which while not fun can be useful. Reception staff have excellent language skills and some have been there a long time. I have been here about 10 times and have always been pleased."

"Very clean and excellent self catering facilities. The weather was very poor during the half term week we were out there (Feb 2009) and it seems to be that there isn't a great deal else other than Loro Parque to do in Peurto De La Cruz when the sun isn't shining!!
The beaches are not suitable for swimming but the Lido looked excellent - but the weather didn't allow us to enjoy that either!!
The local restaurants all seem to have the same menu which is rather strange but you can eat fairly cheaply if you look around and the food is very reasonably priced. The food in the actual hotel is awful - don't be tempted!! Do yourself a cheese toastie in the room instead!!
Other people mention the stairs down to the resort and back up to the hotel and personally they didn't really bother me but my partner and our 5 year old daughter did start to get a bit fed up with them after 3 or 4 days of trekking up and down them."

"Very good studio apartment, ideal for 2 people. Well appointed and serviced. Located in large but nice complex. Reasonably central location, only a 5-10 minute walk from the main shops, restaurants etc. Wouldn't hesitate to return in the future."

"I thought the place felt very enclosed. I asked for a room with a good view but it merely overlooked other rooms. I was disappointed."

"Puerto De La Cruz is a very pretty town on the North side of Tenerife, perfect for those who want to escape the 'Blackpool with the heat turned up' feel of Los Cristianos and Playa De Las Americas. Apartments Casablanca were very nice, very clean with a small swimming pool and a bowling green. Generally the entertainment catered for older guests than ourselves. Food was available but we always ate in town as there was such a good selection."


"The Hotel was excellent. The reception staff were very helpful and gave great recommendations for restaurants. The room was very well equipped, they even provided a welcome bottle of wine. It is a 30 min walk to the main beach but its a nice walk. It is on a hill so the very young and old may have trouble. The resort is lovely and will happily go back again."

"Very well appointed and clean apartments and facilities. The only problem is the complex is in a hilly location making movement outside the complex difficult for people with disabilities."

"We chose to hire a car for our holiday. It's important, then, when looking for accomodation that parking is avaiable. Casablanca Apartments, where we stayed, have limited parking and charge daily for it. When booking the accomodation, it would have been really helpful to be able to reserve parking as well.
This seems to be a weakness in most holiday websites (including yours) - it would be a good ehnacement to your service to provide this."

"the hotel was more than I expected. the Place was very clean and the staff very friendly. the Rooms were the best I have stayed in, especially considering were were self catering. normally we would eat out at night, but the kitchen area was that well equipped, we cooked ourselves."


"Very clean and nicely furnished, good facilities, excellant value for money."

"Excellent apartments. Spacious, in excellent condition, well equipped and spotlessly clean. Highly recommended."


"The apartments are very, very good indeed. Facilities within the rooms are excellent, cleanliness is first class and staff are friendly and helpful."

"This accomodation is right at the top of a 3 STAR rating.I would recomend to everyone
other than people with walking difficulties as the apartments are up a steep incline.
However a taxi is less than 4 euros from the rank by the square near the harbour. We
will certainly return."

"Just come home from a two week holiday at these apartments. we wern't expecting much from these apartments to be honest as we paid very little to stay there. However we were really impressed with the place. The complex was very clean with maids coming every day except thursday and sunday and we were given fresh towels and bedding each day.
The actual apartments themselves were really nice- much posher than we'd expected and the staff on reception spoke brilliant English and were really helpful.
As a teenage couple we found Puerta de la Cruz a little on the quiet side. Definately wouldn't go there for a guys or girls hol.
There are 117 steps down into the main town which didn't bother us but may affect people with walking diffuculties. Alternatively there was a ramp you could take but it was fairly steep.
So the hotel was top notch - would personally give it four stars. The pictures dont do it justice. As well as the pool it has its own bowling green, gym and games room and is right on the central bus route."

"absolutely fantastic!!!!! the apartments we just as the photos 100% for everything.
Maid service excellent. Just the perfect place to stay. The staff were really friendly and the food in the bar was excellent. Would go back anytime and would absolutely recommend to all!!!!"

"A superb hotel offering excellent value for money.You would be hard pressed to find anything better for the price paid.The steps into Town are not that bad and there are restaurants and bars close bye.
I would certainly book this hotel again if staying in Puerto del a cruz."

"Apartment was spacious, spotlessly clean and equipped with everything you could possibly need. Would definitely recommend."

"I was very pleased with the hotel and the staff. Marks out of 10 - 20!!!"

"Lovely apartments, cleaned every day, comfortable, everything you want to relax. Closeto the town an ideal pleace to stay."

"The apartaments were well located, clean, and with friendly staff. I went with my family (2 adults and 2 chikldren) and we all had a good time. The 1 bedroom apartment has a sofabed that converts in two beds and that was a bonus, since the children didn't have to share the bed. The pool is a bit small for the size of the complex and I assume it might get crowded in peak season."

"The hotel and all its facilities were excellent. To get to the restaurants/shops/ beach you had to go down 128 steps thou....(not to bad on the way down) but going back up 128 steps was a bit tiring!!!"

"the rooms are large, well equiped and cleaned very well. the complex is maitianed to a high standard. had a great holiday"

"Very helpful staff. Lovely clean apartments with everything provided you could ask for."

"Our third stay at the Casablanca, once again a spacious, clean and comfortable apartment. Very well equipped with just about everthing you want, although there is no ceiling fan or air conditioning and the apartment did get very warm at times. The hotel staff are always polite and friendly, the maids always ready with a cheery smile and a "hOLA". The girls on reception speak really good English and nothing is too much trouble for them."


"Casablanca apartments are much improved on our stay there 10 years ago. It was nice of them to present my wife with a bottle of bubbly on her birthday."

"A lovely hotel. Spacious well appointed apartments. Clean. Friendly staff - good english. Pool area very nice always able to get a sunbed."

"Casablanca staff are extremely friendly, efficient and genuinely interested in your requirements. Our two bed apartment was spacious and spotlessly clean. Even the outside areas are hosed and mopped on a regular basis. The beds were made on what seemed like a daily basis. The hotel entertainment suited a more mature clientele."

"The room exceeded our expectations - it was clean (cleaned most days), large, well furbished and tasteful. There was everything you'd need cutlery wise, iron/ ironing board, hairdryer etc etc. Great balcony view over mount Teide (snow capped) Excellent customer service. It was on a main road but we found we still slept soundly and we really appreciated the rules about no noise after 11. We'd definitely go back. There is a hill to climb from Puerto but it was only 10 mins from the centre and helped to work off the food and drink."

"We cannot praise the Casablanca apartments highly enough. Our 1 bed apartment was spotlessly clean, large, comfortable and extremely well equiped. The reception staff were always cheerful, helpful and informative. If hiring a car the apartments benefit from underground secure parking ( at 3 euros per day). On my birthday, I received a card and bottle of sparking wine (totally unprompted). We also received a welcome bottle of wine and water in our room on our arrival (little touches maybe but still show they care !) The complex boasts excellent facilities and has its own very good and informative website. These apartments are probably the best self catering accommodation we have stayed in - great value, in a good location and in a wonderful town. We would recommend the Casablanca wholeheartedly and would love to return there soon. Julie & Steven"

"2nd time at Casablanca Apartments and they are still fantastic quality self catering accomodation with a great pool and run by an enthusiastic, welcoming team. A great place to stay and see the best of Tenerife"

"This was our fifth visit to Club Casablanca during July/August. It is a wonderful site for my son with plenty of young people during the english school holidays"

"This is the 2nd time in a row we have had our holiday with Travel Republic. We booked flights, accommodation, car hire and insurance. Both times we have gone to the Casa Blanca Apartments in Puerto de la Cruz, Tenerife. We had no problems at all. The apartments were excellent, and when I booked for the 2nd time I requested the same room as last year, which we were given!"

"great rooms, superb service. Close to town, but disabled would find hills/steps challenging. Recommmend."

"Brilliant hotel. We've stayed there before and probably will again."


"Appt well equiped, spotlessly clean, very friendly staff, pool a little small for size of complex."

"Very good apartment, very helpful staff, good location would have no hesitation in staying there again or recommending it to anybody."


The Casablanca Apartments hotel reviews, comments, feedback statements and top tips are from guests who have holidayed at this accommodation. They are not the views of Travel Republic Ltd and Travel Republic Ltd cannot be held responsible for the feedback material shown.






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Travel Guides
Read the Puerto de la Cruz - Tenerife Travel Guide with the most up to date customer Top Tips. Written by people you can trust, holidaymakers like you!
Other Travel Guides for resorts in Tenerife:
- Costa Adeje
- Golf del Sur
- Los Cristianos
- Playa de las Americas
- Playa Paraiso
Browse more Travel Guides
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| January | 11°C | 16°C |
| February | 11°C | 17°C |
| March | 11°C | 18°C |
| April | 11°C | 18°C |
| May | 12°C | 20°C |
| June | 14°C | 22°C |
| July | 16°C | 24°C |
| August | 17°C | 26°C |
| September | 17°C | 25°C |
| October | 16°C | 22°C |
| November | 14°C | 20°C |
| December | 12°C | 17°C |


