
Playa de las Americas in Tenerife, Spain
4 out of 5 (overall customer rating) - 104
Genuine Customer Hotel Reviews
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For 100% Genuine Customer Hotel Reviews look no further! We have been asking our customers who have booked and stayed at the Cleopatra Palace Hotel for their hotel reviews, ratings, tip and overall feedback. You can benefit from other holidaymakers experiences to help you make the right choice for your next holiday. Find out about the good, the bad and the ugly, and you'll never be fooled by a pretty photo again!

104 Hotel Reviews
75 reviews

24 reviews

3 reviews

1 review

1 review


Near the beach
Total Votes: No (0), Yes (33)
Near to restaurants / entertainment
Total Votes: No (0), Yes (33)
Suitable for families
Total Votes: No (5), Yes (27)
Suitable for older people
Total Votes: No (0), Yes (32)
Suitable for younger people
Total Votes: No (8), Yes (23)


"Fantastic hotel, very clean, staff extremely helpful, wonderful location only downside lack of sun beds....."

"Superb hotel. Brilliant service. Spotless throughout. Staff polite and helpful. Lovely and peaceful. We will return."

"Wonderful hotel to stay at.This was our 2nd time and will definately be going back.Staff are very friendly and helpful and the location is just perfect close to beach and restaurants and nightlife."

"Fantastic although despite asking not to have a room overlooking parking AGAIN we did get such a room although they moved us. Think they give these poorer view rooms to guests who have booked through operators rather than direct. Lovely hotel in great location. Really special place - luxury ! half board this time and wasnt disappointed - great choice and lovely food. Brussel sprouts for breakfast ! Cava on tap at brekky too which is nice touch - would highly recommend it !!!! WILL BE BACK !!!"

"I felt the staff really care about you and since the last time I was there things have really improved not that I thought it needed to be improved but they can not do enough for you, a beautifull hotel right on the beach with very good staff, food was very good and drinks not much dearer thatn the local baars but with larger measures.
HAD A FANTASTIC TIME cant wait to go back"

"Loved the hotel. The staff were very helpful and location was fab."

"FANTASTIC HOTEL - EXCELLENT STAFF,OUR 2nd TIME - PITY WE FLEW WITH EASY JET"

"we were very disappointed having stayed in the resort before,when we had the choice of speciallity restaurants to choose from, this time we could only eat at our own or the Med Palace, or we would have to forfeit our half board and pay the full price for the restaurant.
We were informed this change took place in January and they said our Travel Agent should have told us about the change - this may change our decision about returning there.
The room allocated was not the best view overlooking the car park - but they did offer us a change of room the following Tuesday which we took.
The staff were really nice in the entire Mare Nostrum Resort."

"really enjoyed, excerllent hotel,been going back for 6 years,"

"Excellent"

"Excellent hotel
Rooms clean, Well maintained and serviced.
Staff were very pleasant , courtious and efficent and went out of their way to be helpful
Service areas and were spotless and well maintained
Restaurants were plentiful, varied and the service excellant
Pools were clean well maintained with plenty of sun beds and clean towels.
Lots of entertainment for kids and adults"

"Wonderful hotel ,not suitable for families they need to book into sister hotel Med. Palace part of same resort complex.Location right next to promenade and small beach .Food selection on half board very good choice. Good hotel and stay helped by brilliant sunny weather."



"Been to this hotel several times and will continue to in the future. Good location, service and standards."

"On arrival we were very impressed by the service we were given from the staff.
The room was excellent, we also felt that the facilities were very good.
Our room was cleaned everyday and as it was three women on our own we felt very safe.The breakfast was superb with a great choice of menu.
We found all the staff very friendly and helpful.
Would definately reccomend the hotel and we will be returning same time next year."

"Fantastic Hotel. Fantastic location. Immaculate hotel on the beach, Buffet breakfast with champagne was lovely. Would definately recommend this hotel for any age group."

"We had a wonderful stay at the Cleopatra Palace and the staff we very helpfull."

"Excellent
clean and tidy - all of the time
helpfull and polite
good food"

"First class hotel , the welcome at the hotel in the first 10 seconds was excelllant and friendly.
Food was great, the staff were teriffic and the location of the hotel was the best I have ever been to in Tenerife."

"The hotel was excellent, staff and service 100% would recommed this hotel to any age group. Quality of food, atmosphere and overall hotel stay was excellent."

"Wonderful hotel, staff are very welcoming and can't do enough for you, excellent! Would definetely go back again :-)"

"The hotel was great better than I expected. Great buffet meals plenty of choice."

"this \s the forth time we have stayed in the mare nostrum resort each time it gets better we are joining you again in september i just hope the noise from the sir anthony will not be too bad as we are staying at the med palace we are meeting people we met in may when we stayed in cleopatra palace the staff are amazing there is nothing they wont do for you we have made some really good friends once again this is a truley amazing hotel Mr / Mrs A Dodsworth"