Los Pinos Hotel  Santa Susana in Costa Brava, Spain

Josephine from London reviewed the Los Pinos Hotel

"What was supposed to be a wonderful relaxing holiday turned into a nightmare.
It really was a holiday from hell!
According to the tourists there the hotel had been downgraded from a 3 star to a 2 star. All the staff working there are very rude and unhelpful.
First we were put in a double room when we had booked a twin room. We had paid for a sea view and did not get one. In our first room(the double) we had loads of ants in the room.
They were very rude and uphelpful about changing us and did not change us till the next afternoon and we still had no sea view. We had to wait 3 days to have our room cleaned. No clean towels in the meantime. And once they cleaned the room, all they did was put clean towels in the bathroom and empty the bin. They did not even attempt to clean the hotel room other than put clean towels in.
You had to pay for the TV if you wanted it to work. Train runs every half hour past the end of the hotel (very load).
There is only 1 pool not a number of pools. Pool was not heated. No sport and leisure activites available at the swimming pool. The pool bar was never open (not once). Jacuzzi was broken for 2 days as was the pool table for 2 days.
We booked All Inclusive however there were no snacks available during the day even thought it is stated that you can get them on the website.
Intertaintment was rubbish!

FOOD WAS DISCUSTING AND WE GOT FOOD POISONING.

Someone soiled all over the ladies toilets (on the floor,toilet seat, everywhere) in the reception area and it took 2+ hours for it to get cleaned up, since we had by then checked out there was nowhere to go to the toilet.

We would definately not go back or recommend this hotel to anyone!"

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david from barnsley reviewed the Los Pinos Hotel

"thehotel was 3star rated but in the view most of the people we talked to it would be lucky to make 2 star. the rooms were cramped and the furniture had just been thrown in the room. we had 4 beds in the room which were facing in opposite directions. only 3 of the beds could be head up to the wall as the bedside table, which was fixed to the wall, was in the way so the fourth bed was in the middle of the room. the sheets were changed only when we asked going full stays without being done. There were clean towels but the cleaning of the room left a lot to be desired. I think it was a matter of put towels in and spray airfreshner!! The food was hit and miss and definitely not English orientated, sometimes with very littlie to pick from. the pool food in the morning was two trays of chips and 1 with hotdogs and burgers which were put over water baths to keep them warm. when the weather was bad they were put on the bar next to a microwave. the entertainment was virtually non existent. the man in charge of it was totally useless and either hadnt got a clue what to do or was just plain idle. even the music quiz had the same questions week after week. Unfotunately a lot of the staff were of the same mould, not particularly helpfuland service very poor. Most of the time you cleared your own table at mealtimes and crockery and cutlery was very often in shoft supply. We resorted to cereal dishes with handles for coffee at breakfast as cups ran out regularly. the place seems understaffed and underfunded and very low moral in the staff. If you want a nice clean hotel with lots of activities dont go there. We also spent a lot of time consoling poor families who had booked 4 star plus holidays with Sun for you, who had arrived at there hotels only to find they had no rooms and wre all sent to ours!! needless to say there were not happy!! this happened every day not just a couple of times. No I would not recommend this hotel to anyone really and definitely stay clear of sun for you!!!!"

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susan from darfield reviewed the Los Pinos Hotel

"just come back had a brilliant time would go back again soon.Food great if you not a fussy eater.Hotel nice and clean."

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carolyn from cannock reviewed the Los Pinos Hotel

"hotel is clean and food is edible, you get what you pay for."

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