These are the agency terms of business ("Agency Terms of Business") on which we, Travel Republic Ltd. ("Travel Republic") will accept a booking for your travel requirements.
When making your booking we will arrange for you to enter into a contract with the provider of the travel related service including, amongst others, tour operators, airlines, hotels, accommodation providers, amusement parks and cruise companies ("Travel Provider").
If your booking is with an airline listed in Appendix 1 you are the principal and you are authorising us to act as your agent in arranging that booking. In all other cases, the Travel Provider is the principal, or the agent to the principal, and we are acting as their agent in arranging your booking.
Importantly, your booking with us is subject to both these Agency Terms of Business and the specific booking conditions of the relevant Travel Providers ("Booking Conditions"), and you are advised to read both carefully prior to booking.
In completing your booking with us you are accepting both our Agency Terms of Business and the Booking Conditions.
You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 ("Package Travel Regulations 1992") nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations").
The price charged in total for several bookings will always equal the prices charged separately for each individual booking. All bookings are therefore available to be purchased individually at the same price.
Travel Republic is a travel agent and not a tour operator.
For the avoidance of doubt, Travel Republic Ltd operate several websites and trade names, including www.TravelRepublic.co.uk, www.OnlineFlorida.co.uk and www.GreatLateDeals.co.uk and all bookings are subject to these Agency Terms of Business, regardless of whether they were booked through the call centre or one of the company websites.
The General terms of business below apply to all bookings.
Thereafter, additional terms of business relating to specific types of bookings are set out.
Travel Republic promises you the absolutely lowest prices available - each and every time.
If you book with us and later find your flight, hotel or other booking on sale, and available, at a lower price somewhere else on the internet, we will refund the difference to you.
Email us at pricematch@travelrepublic.co.uk within 24 hours of making a booking, putting the words 'Price Match' in the subject line enclosing evidence of the lower price for example a screen shot.
We cannot accept claims within fourteen days of departure.
We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.
Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area ("EEA"), controls on data protection may not be as strong as the legal requirements in this country.
If we were not authorised to pass this information to the relevant Travel Providers, whether in the EEA or not, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties.
Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Travel Provider who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
If you cancel or amend your booking the Travel Provider may charge the cancellation or amendment charge shown in their Booking Conditions (which may be 100% of the cost of the travel arrangements) and you must in addition pay us the cancellation or amendment charge stated below.
Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have arranged your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
All documents (including invoices / tickets / insurance policies) will be sent to you by first class post. Once documents leave our offices we are not responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.
Occasionally flight operators change the flight times and for that reason it is important that you confirm your flight times two days prior to departure.
For outbound flights, you can do this easily via the "Manage my booking" link on our website.
For inbound flights, it may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
We can not accept responsibility in the event that you miss your flight if you do not confirm your flight times as described above.
Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.
In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or cancelling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking.
We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors.
In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.
Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.
We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately.
If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you.
If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.
If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at Travel Republic Ltd.
If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA www.abta.com.
For the avoidance of doubt, your booking is directly with the Travel Provider and Travel Republic accepts no liability or responsibility for any aspect of your bookings or travel arrangements.
Specifically, we will not be liable for any act or omission by any person not employed directly by us and whilst we have chosen our Travel Providers with care we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.
Moreover, we cannot be held responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, National or nuclear disaster, late delivery, adverse weather conditions or other force majeur or relevant factor which may impact on the services or products of the Travel Providers or of Travel Republic for any reason whatsoever.
In no circumstances shall we be liable for any consequential loss or damage.
In all cases the absolute maximum liability of Travel Republic is the total price paid by the customer for the specific bookings related to any given complaint.
Please note these are our costs and do not include any charges applied by the Travel Provider as detailed in their Booking Conditions which will be payable in addition.
Your contract with Travel Republic Ltd will be governed by English law and any related disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland as appropriate can deal with any disputes.
When you make your booking a deposit is required. This is generally only 20% of the total booking cost.
The balance of payment must be paid to us at least 12 weeks before your check-in date. If payment is not received by this date, we reserve the right to treat the booking as cancelled by you and cancellation charges will be due from you as set out above.
Please note that bookings for trade fairs, exhibitions and special events have to be paid in full at the time of booking.
We will advise you of any deposit level over 20% when you make the booking.
We will send a booking confirmation either immediately by automated email or by post within 10 working days of making your booking. Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.
Vouchers will be sent by automated email or by post within 10 days of booking, subject to full payment being received by Travel Republic. The voucher will provide the address of your accommodation and a local office contact number. This should be handed in upon your arrival. Please take care of your voucher as failure to present it may result in your room being cancelled, or having to pay for your room again, or paying a higher price. No refunds for unused accommodation vouchers can be made, as they will be treated as cancellations.
Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.
Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.
We will happily approach Travel Providers to request accommodation, when not available from our wide range. We make no charge for this service.
Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met.
Hotel and apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.
* Hotels may have varying levels of "All Inclusive" – please refer to the description listed under your chosen accommodation.
Gala meals are provided at many hotels at Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us the cost of any compulsory gala meals will be included in the price.
These are used to symbolise the overall quality and level of standards of each hotel, apartment or villa. Our ratings are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards. Our ratings may be different to official ratings as they vary significantly by country, and often within countries. Also, not all countries have rating systems. Where available the official rating of each property is shown with the description
In some self-catering properties you will be required to leave an inventory deposit when you arrive, which will be returned to you at the end of your stay, less the cost of any losses or damage incurred.
Overseas accommodation is usually subject to a tourist tax which will be payable locally. Check in / check out times vary by property but as a rule, please use this guide:
We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.
The service we provide for you in respect of a booking directly with the specific airlines listed in Appendix 1 is a different service to that we provide for the sale of other airline tickets. These special terms apply to that service.
In these cases we will search the relevant airline database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline.
These Agency Terms of Business and the Booking Conditions of the airline will apply to your booking. The Booking Conditions will be deemed to be incorporated into this contract.
The price confirmed to you at the time of booking is the final price and will not be affected by price increases imposed by our Travel Providers or caused by currency fluctuations. There is an exception in the case of excursions, please see below.
We will match the price of any other Florida attraction ticket you can find on the web (ABTA licensed UK sites only).
On receipt of full payment we will issue a confirmation of booking. Tickets will be sent by Royal Mail Recorded Delivery within 7-10 working days of a booking. We do not charge for this method of delivery. You will receive the actual tickets and not vouchers (except for Discovery Cove and excursions where vouchers are supplied). It is your responsibility to take care of any tickets issued as these cannot be replaced. Travel Republic Ltd. accepts no responsibility for, and is not liable for, any loss or damage which may be caused by late delivery, provided that Travel Republic Ltd. can demonstrate that date of postage was not the decisive factor.
All Discovery Cove tickets are non-changeable and non-refundable.
Every reasonable effort has been made to ensure that descriptions and prices are accurate at the time of publishing. All statements made by us are in the honest belief that those facts and opinions given are correct. However, subsequent changes, which are beyond our control, may occur. You must, therefore, ensure you check all details of your chosen Theme Park, Attraction, Show, Entertainment, Restaurant, Sporting Event or Tour at the time of booking. Any material changes will be advised to customers as soon as they become known to us. Please note all duration times given are approximate.
We have no control over the Theme Parks / Attractions / Entertainments / Shows / Restaurants / Sporting Events / Tours and all details and descriptions in relation thereto are for guidance only. We accept no liability for any inaccuracy in the information contained on our websites, which may be altered at any time without prior notice and also reserve the right to alter, amend or cancel any of the arrangements as shown on our websites.
Our excursion Travel Providers may impose a fuel surcharge of up to 7.5%, which we will advise you about as soon as we are informed. You will then have the option of paying the surcharge, or cancelling the booking and receiving a full refund.