Westin Zagreb
Krsnjavoga 1, Zagreb 10000
Zagreb, Croatia
5 Star Hotel
The Westin Zagreb is a 5 star landmark hotel, centrally located in the heart of Zagreb, adjacent to the National Theatre and Opera House as well as Mimara Museum. The hotel is within easy walking distance to the central square, markets, trendy cafes and rich cultural attractions. Enjoy panoramic views overlooking the old town, cathedral, castle and nearby mountains. Guests enjoy free use of the fabulous, elegantly appointed wellness centre with over 1500 square metres of space with free usage of Fitness Centre, indoor swimming pool and saunas. High speed broadband internet access is available free of charge in all hotel rooms, and wireless internet is available free of charge in all public and banquet areas.
Our customer reviews
Customer rating
8.9
Excellent
Leslie from Gillingham
United Kingdom
Check-in date:
[This customer did not leave a comment]
“ Top Tip: fantastic italian opposite cathedral in main square food great and very cheap
Customer rating
8.5
Excellent
Derek from Northampton
United Kingdom
Check-in date:
“
Hotel staff were very friendly and helpful. The rooms are spacious and clean.
There was some noise from traffic in our room even though there is double glazing. The breakfast choice was ok but only to an average standard for a five star hotel. The leisure facilities are good with a superb gym and good pool. The steam room wasn't working while we were there. Overall a very good hotel but at the moment not five star.
“
Top Tip:
Try the Agava Hotel near the Cathedral for a great meal.
If you are there for a few days get an excursion to the Plitvice lakes and waterfalls. Its an absolutely beautiful place.
Customer rating
9.0
Magnificent
Frank from Aberdeen
United Kingdom
Check-in date:
“ Very friendly helpful staff.
Customer rating
7.9
Very Good
Robert from Norwich
United Kingdom
Check-in date:
“
The hotel was very clean and well presented. The rooms were equally well presented, however we did have an issue with our first room as it had an internal door joining onto another room the people in the room joining us were very noisey till early hours of the morning and again very early in the morning. I complained to the front desk first thing in the morning and they moved us to another room without any problems which turned out to be a bigger room which was nice. The staff were very helpful with answering questions on where things are, where places are and organising a taxi for us for a day trip out.
The hotel for us was well located so one way you had the main city centre (15 mins walk) and the other way you had bars, resturants and the ice hockey arena.
One word of warning though is to check your mini bar fridges contents as one couple we were with had were charged for 10 x bottles of soft drink which they had not drunk, they had noticed that the security strip seal on fridge door was not present when they checked in but didnt think anything of it until check out. Another couple we were with had 2 x bottles of beer out of the fridge which they were happy to pay for until they discovered one of the bottles had actually been drunk and filled back up with water so just goes to show they dont really pay that much attention to the contents of the fridges. In both cases both couples were not charged!
Over all we all really enjoyed our stay at the westin hotel and our visit to zargreb.
We are already looking at returning later this year
“
Top Tip:
we were fortunate enough to be sent to this pizzeria which we visited twice in 5 days as the food was so good and very cheap. May even be the pizza ive ever had!!
Pizzeria Karijola | Restaurants (Pizzeria) | Pizzas from Kn 42.00
Kranjčevićeva 16a | Tresnjevka | +38513667044
Well worth a visit
Customer rating
8.0
Great
James from Hitchin
United Kingdom
Check-in date:
“
The hotel is in a pretty good location to see Zagreb by foot or by public transport. Although from the outside it may not be the prettiest of buildings, inside it is a nice hotel with polite and helpful staff, a pleasant reception area with cafe and bar area to match. The hotel has 4 lifts so waiting to get to your floor is not long. We travelled in a group of 10 and we all stayed on the 8th floor, which was handy. We did ask for non-smoking rooms and we got them but at times the corridors had cigarette smells in them. Our room was good maybe not 5* good but for the deal we got it was ideal. The rooms are not the biggest, and maybe a little dated, but the standard Westin Heavenly Bed is always going to outweigh any minor faults. That said our room was incredibly hot even for late December so hot we couldn't sleep the 1st night, and with the A/C unit set to only blow out warm air it was uncomfortable to say the least, another room in the group also had the same but the other 3 rooms were fine, although 1 of the groups rooms was ajoining the next-door room via a door in the room, which was occupied by some noisy people up all night almost, so my friends asked to be moved and they were and all was fine. The cleaners where friendly but maybe a little lapse, didn't empty our pretty full bin one day, , and there was some quite thick dust on our desk top and bed headboard top, one day our towels where took away and not replaced, but again, within 2 minutes of calling reception we had towels. Just minor things to grumble about but nothing major. The showers where great, powerful and had two shower heads for double the fun.
Breakfast was good I would say, having stayed in a quite a few 4 and 5* hotels it was a good breakfast, choice was good, quality was ok, and on the days the hotel was busy, the staff seemed unable to cope with clearing tables when people left, try and avoid peak times is best.
Although we never used the gym and pool, we did go and have a look, and the gym looked very well equiped and was quite large, and the pool looked very good, and relaxing.
Another thing we had to deal with was upon checking out we where presented with a mini-bar bill, aprox 8 or 9 drinks we where supposed to have had, but we had none, after a little bit of explaining/ complaining/ protesting our innocence and a bit of discussion with there chief of cleaning we where told it was sorted and not to worry about it. The thing was all of our friends' fridges had these little silver tag labels 'locking' the fridge doors when we arrived, our fridge never, so it is worth checking this to avoid any agro later. Also 1 of our group did have a couple of beers from his fridge and the second one turned out to be water so check for tampered with bottles before opening, but that said the hotel again did not charge him when he reported it. In general the hotel is good and for all its little faults they quickly resolved them. Worth staying here and if you like pizza, I would recommend a restaurant called 'Karijola' it is about 10 minutes walk from the hotel.
“ Top Tip: I would recommend a restaurant called 'Karijola' it is about 10 minutes walk from the hotel.
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