Royal Grand Sharm Hotel

“ The hotel is very far from being 5*, I would say it is 3* at most. Room is cleaned well but the bedlinen was stained and torn in several places and didn't even fit the whole bed. Questionable food handling standards (vegetarians should not even consider staying there as you will always end up with everything there is to have in your omelette as only 1 spoon is used for all ingredients, but if that doesn't put you off, the wait certainly will, had to often queue for 20-30 min). Poor hygiene (flies on food left in the open, constantly dirty dishes and cutlery, tables mostly dirty and never set properly again once they had been used for the first time in the morning), staff completely ignorant of people needing coffee or drinks (I have never been left thirsty so often on holiday and considering we were there on "all inclusive" this seemed incredible). The food, while often tasty was very salty and always that little bit on the stale side, and the desserts were depressingly lacking in flavour (continental sponge cakes and jellly-type desserts, I did not see anything akin to a baklava anywhere). Worst was the selection of fruit, the same old bowl of not too fresh melon and apple pieces every morning and some very poor looking slices of oranges, worst selection of any hotel I have ever been to. It was really only the beach bar where you got good customer service and the biggest (and only) draw this hotel has is the coral reef just outside it. However, the reef continues to nearby hotels so I would definitely choose one of their neighbours

“ beautifully maintained hotel in a lovely spot.all staff were well dressed and couldnt do enough to make your stay in egypt as welcoming as possible engaging well with both adults and our 2 teenage kids.All this said i was initially disappointed on arrival to our hotel room that although id booked a superior room to sleep 4 i was under the impression we would of had a split large room with permanent beds as what seems to be common in alot of other hotels.. what we got was a standard size room with a double (comfy) bed but then 2 more camp beds put up side by side (poor quality for bigger kids).It quickly became apparant that we were in the minority of British guests which wasn't a problem apart from the fact that you then felt isolated in terms of food choices and entertainment /activities (again more so for the kids)- that said most staff attempted to talk in English.Food was better at the pool bar we all preferred to wait til lunch to eat here as the main buffet was either very samey or looked unappetising or often if you tried something from hot plates it only tended to be warm!Even fruit and veg was in short supply and for this reason I felt having 5 star status isnt a true reflection on what most Britsh guests would expect particularly if youve paid A/I.

“ Top Tip: Trip to Naama Bay on the courtesy bus was lovely but be aware you still have to pay to use the 'public beach' dependant on which hotel site your using .
Snorkelling trip booked through hotel was a good day and great food included but be aware you're almost convinced by tour operator on the day that you,ll need wet suits (at an extra cost -of course!?) for protection against cold or jelly fish ...YOU DONT! N/B We were just as impressed with the coral and fish at the hotel beach.

“ This time last year I wrote how fantastic this hotel was. this time unfortunately not as good. It was a lot busier and the hotel appeared to be short staffed. My 13yrs old son queued for 1 hour at dinner to get a pizza and the queues were regularly over half an hour to get your food after waiting some time for a table to become free. The hotel was dominated by russian guests.
on the plus side the staff are absolutely fantastic and so helpful and friendly.

“ Having used this hotel for around 8 years I have to say it is no longer a 5 star.