Reina Del Mar Hsm Hotel

“ went all inclusive first time hotel had offered this service and this showed as they started the stay unsure wot this ment but improved as time went by.

“ Top Tip: use local buses to travel cheap!

“ lovely surprise after i had read reviews was not as bad as they had said haveing said that it has just opened after winter break only bad comment was walls really thin food was great staff were excellant sue at recp brilliant wiull return again no problem

“ Top Tip: stick to the back streets the main drag not nice at all

[This customer did not leave a comment]

“ Top Tip: This hotel is a fairly good 3 star with food and accommodation. The main drawback is the lack of air conditioning, and the steep climb from the beach.
The hotel is very clean and the rooms are pretty good for three star.
Loads of pubs and restaurants nearby. The resort is very popular with the German tourist.

“ In a few words: NOT TOO BAD. And in just one word: ...Average.
Positives:
- Excellent room service. Very clean rooms, the beds done every day, new towels every day and also rubbish taken, sweept and washed the floor every day.
- The hotel is quite enough and noisy enough.
- Excellent location, in the middle of everything. The nice sandy beach is approx. 200 metres away, nice walk. The sea is shallow for about 100m which makes it perfect for children.
- Lovely swimming pool with free sun beds.
- Very close to Palma Airport, approx. 7 miles in straight line, or 11 miles on the road. - Nice spanish area, friendly people, not many foreign stores, you can actualy feel you are in Spain.

Negatives:
- View to the sea just from the 6th level up.
- No air conditioning in the rooms. In the afternoons there is like in the oven.
- No internet access in the rooms. However, there is free wireless internet access in the reception area.
- No fridge in the rooms, but you can hire one from them for 35 euro per week, much too expensive.
- Some of the rooms have no table in the balcony
- we had in the bathroom just 2 plastic cups, not even the same size and colour. Our friends had 2 normal glasses...

- Now, most important thing: The reastaurant.
This is one of the cheapest restaurant service I've ever had. There is surely not enough staff and/or not well organised at all. They are not smiling, and not asking you if you need anything, and if you say thanks for something most of them would not answer back. The table cloth is not changed after every use, unless is proper dirty. They just quickly wipe it and that's it, the table is "ready" to be used by the next people... Then, sometimes they run out of cups for tea/coffee, of serviettes/napkins, also in the evenings is a job to find a knife and fork. Not once we had to grab a set from another table. They don't check the dishes often enough to replace the empty ones, so you can have regularly the nasty surprise to don't find there the food which you can see on the people's plates, or you'll have to wait patiently until someone from the kitchen will finaly come to bring new food... That's quite frustrating. The quality of the food was under my expectations... I'll not say more.
This review is based on our comparison with other holidays we've had in Spain, where for the same rating hotel (3 stars), we had air conditioning, wireless internet access and mini fridge in the rooms, also the quality of food and restaurant services was just perfect.
However, if you can close your eyes for the minuses, you still can have a lovely holiday there.

“ Top Tip: Supermarket at 30 m away from the hotel, everything nice and cheap.
Lovely water activities available, including diving for beginners and advanced, snorkeling, high speed boats and water jets, nice cruises, etc.
Do not book a transfer from/to airport! It will cost you around 3 times more than the bus...