The George

“ I went for the deal with breakfast and wine in the room and was given the upgrade room but sadly it had twin beds and I had asked for a double - these beds would not stay together as on wheels so it spoiled the stay though I do generally like the hotel. It's a shame the parking is public car parking and its not close enough to the hotel.

“ Top Tip: It's close to the omni and The Dome restaurant and good walking distance to town

“ Our first room, 256 was dirty, we found long black hair in the bed and bathroom, to add to our disgust we found these after we had spent our first night when turning the pillows, subsequently we had spent a whole night in a dirty bed, worn out or tired furniture and dirty stained carpets in isolated areas. Plus the room is positioned over a service road with lorries delivering from 6am, with no air conditioning you have to have the windows open for ventilation, upon closing the windows though to block the noise we found there to be only minimal difference, normally hotels in city centres are found to have excellent quality windows and AC which eradicates this inconvenience.

Upon complaint with guest relations, they agreed to move us to a room on the 7th floor and all we had to do was pack our cases and leave them in the room, they would do the rest, following a busy day sightseeing we arrived back pre dinner to check all was ok, fortunately we chose this option as, on request, no one at reception new about the move, subsequently the room had been allocated to another guest, the manager on duty managed to find an alternative room on the 6th floor and we moved our luggage ourselves, although he did offer a porter, we declined as by now we had had enough.

The new room 653 was better, it seems though that the windows have little or no sound proofing, hence the lovely awakening to scaffold contractors opposite at 7.30am, add to this the neighbouring guests alarm waking us along with the room above using the toilet, and I don't mean flushing, you can actually hear them going to the toilet!!!! I have stayed in travel lodges with better sound proofing.

Now for the breakfast, lipstick on the first juice glass, the waitress brought us our coffee but completely forgot our tea and on second request we found it difficult to make her understand what we wanted. Table had crumbs from previous guests breakfast experience.

Upon receipt of our letter of complaint the hotel acted quickly and very professionally, they have offered us a complimentary two night stay with breakfast and have confirmed that the issues will be addressed with the various departments, a great shame it happened in the first place but hopefully our next stay will show the improvements made.

“ Top Tip: A great location for all shops, Restaurants and indeed the whole of the city. You need plenty of money though!!!

“ I did ask for a non-smoking room but I could smell smoke.

“ Top Tip: George Street is a lovely Street with lots of nice pubs and is a very good location for shop bars and Restaurants.

“ The Hotel was really nice, the staff were excellent, the rooms were clean and the bed was very comfortable, the only thing I would criticize is, that there wasn't enough shampoo and showere gel in the room, one tiny bottle isn't enough for two people having two showers per day, but that's minimul, the other thing is we found the bar very noisy, we like to have a relaxing drink before our evening meal, but it was far from relaxing, we had to shout to each other to make ourselves heard, after we had our meal we back to the bar to have a drink and finish off the evening, but again it was so full, and we couldn't get a seat, which is a bit much when you are resident there, we were about to walk out when we spotted two seats at someone elses table so asked if we could sit with them, the final thing is we had to queue for at least 25 minutes for breakfast on our final morning, which really spoilt it for a Hotel of that standard, a lot of people were complaining.when we finally got sat down the breakfast was excellent

“ Top Tip: Visited The Royal Yacht Britannia which was great and Dynamic Earth which we would do again if ever we visit again