Excellent hotel uniformed staff makes it stand out .spacious immaculate clean luxurious rooms polite friendly service by staff .apparently President Clinton stayed here.our breakfasts was first class . Unfortunately our stay was very disappointing we arrived New year eve early afternoon having booked half board for 3 nights .amazed to be only offered room service no choice for our new year meal in 4* hotel .eventually took up a banquet option at 59 euro per person extra.even this I had to fight for.fortunately .this proved to be an exceptional meal with excellent service ..having salvaged our new year eve meal no thanks to the hotel . it was repeated next evening .the hotel had made no provision for our half board evening meal .!! .we were told our meal would only be available 530 .we ended up in a huge souless room together with an Italian family given very poor food no choice I made my complaint to the reception ended up with hotel manager and catering manager.but did not feel they. were really interested offered complimentary drinks on our final meal .Therefore we decided to eat elsewhere for our final meal .very poor Grand Union .
(based on 4 reviews)