5.0
Nicola, Washington
Checked in Thu 02 Apr 2015
Based on two adults and two children in family room. Upon arrival the staff member was not very welcoming. We walked through the reception and had to prompt the receptionist to acknowledge us. They made little effort to engage in conversation and we felt quite uncomfortable. When we entered our room we were disappointed to find one double bed and bunk beds as opposed to two double beds we were promised. Then found the 'ensuite' to be a wet room with no windows which smelled strongly of damp and looked as if it had not been cleaned. Had to stand on bath towels to avoid dirty floors which wasn't easy with the children. Room wasn't very clean, found a surprising amount of body hair in bed sheets. Only positive comment is that the room was spacious. We were also unfortunate to have the room nearest to the main doors leading to the other rooms which kept us all awake until early hours Definately wouldn't this recommend hotel.