The exterior of the resort is outstanding. Providing a good choice of pools and more than adequate space for sunbathing and relaxing. The area on the beach where the sun loungers are, needs daily attention, as there was an accumulation of debris mixed into the beachside which looked as if it had been there for a while. This included age old cigarette butts, ring pulls, bottle tops and all other manner of rubbish which would not have ordinarily have been picked up by hand - quite unpleasant ! The accommodation was disappointing. The deluxe bungalow was what one would expect in standard accommodation, with far too many mirrors. Upon arriving in our room, our first thought was to have a refreshing cuppa - but there was no milk. We asked a member of the restaurant staff if we could have a small jug of milk and were told to go and buy some from the onsite mini market. The toilet had a permanent, strong odour of urine - so much so, that I had to raid the cleaning cupboard in the hallway and use whatever I could find to attempt to eradicate the stench, to no avail. I can only attribute this to the choice of floor covering used, as this was a mosaic type material and had obviously accumulated splashes and spills over the years, and no amount of mopping would remove the old urine from in between the cracks. I have discussed this with a senior member of staff. The private pool did not offer any privacy, and we were extremely disappointed with the lack of view from our bungalow. A wall of foliage. I heard many people complain about how small the standard rooms are, although did not experience this first hand. No one in the resort ever seemed to smile, or return any greeting that was given from other guests. I feel this stems from the start of the day, where upon entering the main dining area for breakfast, the key members of staff were so rude and completely lacking in social skills that this seemed to impact upon everyones mood for the rest of the day. I have discussed this at length with the General Manager and he reassures me that there will be changes made. Despite the wonderful setting of this resort, I will not be visiting again.
(based on 10 reviews)