I booked a twin room but on arrival, they put us in a double room. I explained that I had booked a twin, and wanted a twin but they asked why and said it just said "superior room" on our booking. On my confirmation it clearly says "TWIN SUPERIOR-ROOM ONLY", and it is none of their business as to why I want a twin rather than a double. She did move us to a twin room with no windows, which isn't superior but we took it. Overall, we did not get the room we ordered.
(based on 2 reviews)