We have just returned from this hotel. The staff were not very helpful - in fact everything seemed to be to much trouble. When we arrived we were given a room where the door would not close and smelt of smoke although they said it was a non smoking room - they had to change this room because they couldn't get the door fixed. The new room also had problems this time with the shower - it didn't work - so they had to send somebody to fix it but not until the next day. Both rooms were on floor 7 - which was OK until they told us we could not have a tea service tray - only floor 1 and 3 could have this facility. I informed them that I wanted a tray regardless of which floor I was on as it was on their web site which is one of the reasons I booked with this hotel. They eventually agreed to giving us this facility but only after speaking to 3 different members of staff - but the tray was never topped up - (so we had to take tea from the breakfast room and ask the bar for milk) neither were the cups cleaned or changed. We asked about the trams for transport - and all they said was it is outside. They didn't inform us that after midnight the trams changed numbers so we had to get different ones - therefore on new years day - we were stuck in the middle of the city not knowing we had to get a different tram or where from. This hotel is not very helpful at all - all I can say is it was somewhere to put your head down.
(based on 8 reviews)