Upon arrival we were informed that we had booked a twin, despite booking a double. The staff seemed very put out by this, they eventually put us into a room with two single beds joined together, these were a different heights. The fridge didn't work It took three complaints before this was sorted and this was only done by the female member of staff who was the only competent member of staff. The shower in our room blocked continuously, these problems were repeated throughout the other three rooms we booked. Our room was cleaned only occasionally and was very dirty. The breakfast was barely edible and was thoroughly disappointing. The buffet was never replenished and we had to ask that this be done. Customer service was non existent except for the female member of staff who was excellent in every way. Also the hotel seemed to revel in ripping off guests. Also the light in one room fell from the ceiling narrowly missing my sisters head, also my brother in law is disabled they had no facilities for him.
(based on 8 reviews)