Important information from Travel Republic
We can confirm that a member of staff based at our London Road offices in Norbiton received a positive test for the COVID-19 virus yesterday. They are now receiving medical attention.
As a precaution, we have closed our offices today while a deep clean is undertaken and we receive further advice from the relevant authorities. All staff have been notified and encouraged to contact the NHS 111 if they are concerned or feel unwell. Our primary concern at this time is the health of our staff, and we’re working with the authorities to ensure best practice guidelines are being followed.
Following further media coverage on the Coronavirus outbreak, we understand that this may be an unsettling time for current and future travellers. You can be assured we are continuing to monitor the situation closely, taking guidance from the Foreign Commonwealth Office.
We are in touch with all customers whose holiday has been affected by any travel restrictions put in place. Our dedicated team are on hand to provide assistance and discuss the options available to them. Outside of these individual cases, all bookings remain in place with our standard terms and conditions which are still applicable until further notice.
Travel Republic will be continuing to operate business as usual through our additional offices based in the UK. We would like to assure you that our additional teams are still available to assist all customers with booking and travel queries. Due to the temporary closure of our London offices, hold times to reach our Contact Centre may be a little longer than usual. We advise that only urgent contact is made during this time. For less urgent assistance, please contact our teams at a later time or raise a Customer Support Request on your booking via the Manage Booking facility online.
Many thanks for your understanding,
The Travel Republic Team