Since Monday 2 October, as Monarch entered administration, we have experienced significantly high volume of calls which have led to long call waiting times and for some customers to experience an engaged tone.
A temporary dedicated phone line has been opened for customers affected by Monarch and Somewhere2stay cancellations only. Please call 0203 564 6910 to speak with our dedicated team.
We understand customers have not been able to reach us during this time and we want to thank you for bearing with us. Please read the below if you need to speak with us.
CUSTOMERS WITH MONARCH QUERIES
Monarch and Somewhere2stay has entered administration and all its future bookings have been cancelled.
If you need to speak to us regarding your Monarch or Somewhere2stay cancellation please call our dedicated team on 0203 564 6910
All customers have been contacted and will have a message in their Manage Your Booking profile, which can be accessed through the website, with details on the best options available.
We are contacting customers by order of departure date and are recommending customers to use this system to contact us.
NEW BOOKING QUERIES
If you want to make a new booking and have trouble getting through to us, you can also contact our sales team on firstname.lastname@example.org
ALL OTHER ENQUIRIES
As we continue to receive a high volume of calls, we recommend you raise a Customer Support Request through ‘Manage Your Booking’ which can be accessed on the homepage and one of our customer support representatives will be in contact.
You can still call us on 020 8974 7200, but during this time you are likely to experience a long call waiting time.
Again, we apologise for any wait you have experienced and thank you for bearing with us as we help all of our customers as best we can.
Thank you for your continued patience.
Travel Republic Team