Frequently Asked Questions

Cancelling an Accommodation Booking...

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Cancelling an Accommodation Booking

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Low Deposit Accommodation Bookings

Our low deposit offers are available for accommodation bookings made 15 days or more prior to departure. Rooms where this option is available will be indicated when you check availability. The remaining balance on these rooms is due 14 days prior to departure. Our low deposits starting from £1 are non-refundable and therefore would not be reimbursed should you decide to cancel your booking. Please note that our standard cancellation terms apply for all accommodation bookings.

Cancellations on Low Deposit Accommodation Bookings

Please note that some hotels offer rooms at discounted rates that are non-refundable and these will have been highlighted at the time of booking. With the exception of these, the following charges apply to all accommodation bookings (including those booked under the £1 low deposit scheme):

Any other destination more than 7 days before departure - £40 cancellation charge (or the value of the booking if lower)

7 days or less before departure  - 100% of the booking value

If you make a new accommodation booking within 30 days having cancelled more than 7 days before departure, we will provide a refund of £15. If you cancelled 7 days or less before departure, please contact our Sales Team who can advise if any refund is applicable.

If you wish to proceed with the cancellation of your accommodation, please access your booking using the Manage Your Booking facility on our website. You will then be able to raise a Customer Support Request advising that you wish to cancel your booking. We will action your request within the next 2 business days. Please note, priority is given to urgent requests relating to bookings close to departure.

Alternatively, you may call our Customer Support Team on: 0208 974 7200.

 

Non Refundable Accommodation Bookings

A non refundable rate is usually the hotels/providers best rate. Full payment is needed at the time of booking and if you decide to cancel, it will be a 100% loss, so no refund would be due.

Amendments on Non Refundable Accommodation Bookings

As this is a promotional rate, no changes at all can be made to your booking once it is confirmed.