Frequently Asked Questions

Cancelling an Accommodation Booking...

Select another subject:

Cancelling an Accommodation Booking


Please note that some hotels offer rooms at discounted rates that are non-refundable and these will have been highlighted at the time of booking. With the exception of these, the following charges apply to all accommodation bookings (including those booked under the £1 low deposit scheme):

Any other destination more than 3 days before departure - £40 cancellation charge (or the value of the booking if lower)

3 days or less before departure  - 100% of the booking value

If you make a new accommodation booking within 30 days having cancelled more than 3 days before departure, we will refund the charge. If you cancelled 3 days or less before departure, please contact our Sales Team who can advise if any refund is applicable.

If you wish to proceed with the cancellation of your accommodation, please access your booking using the Manage Your Booking facility on our website. You will then be able to raise a Customer Support Request advising that you wish to cancel your booking. We will action your request within the next 2 business days. Please note, priority is given to urgent requests relating to bookings close to departure.

Alternatively, you may call our Customer Support department on 0208 974 7200.

Non Refundable, Non Amendable

A non refundable rate is usually the hotels/providers best rate. Full payment is needed at the time of booking and if you decide to cancel, it will be a 100% loss, so no refund would be due. As this is a promotional rate, no changes at all can be made to your booking once it is confirmed.