We want to ensure your holiday is a great one, so please take time to read the following information.
You must have adequate personal travel insurance cover.
To get a quote for travel insurance please visit our travel insurance page.
Your ATOL receipt and supplier's invoice confirms your booking and you should carefully check the details shown. Please contact us immediately if any are incorrect.
A non-refundable deposit will secure your booking. Payment is required in full if your booking is made within 14 weeks of commencement. Payment of any balances due must be made by the balance due date shown on your ATOL receipt. Failure to pay in full by the balance due date can result in your booking being cancelled and the deposit being forfeited. If you have any queries regarding payment please call us on
Cancellation and Amendment Charges:
All cancellations and amendments must be confirmed in writing. TravelRepublic acts as an agent on behalf of ATOL licensed tour operators and therefore the cancellation and amendment charges contained within your tour operators booking conditions will apply.
We recommend you look at the Travel Advice section of the Foreign & Commonwealth Office website www.gov.uk/knowbeforeyougo. This gives passport and visa requirements, plus travel and health advice for the country you are visiting.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We also strongly advise that you take out travel insurance to cover you and your party. We do not offer this over the phone but it can be bought on our website www.travelrepublic.co.uk.
Links From This Website:
Some services on this website are provided through direct links with other travel related companies websites. Bookings made through these links will be invoiced by these companies and their terms and conditions will apply. ABTA protection does not apply to non ABTA member websites.
In most cases your baggage allowance will be 20kg, but this can only be confirmed on your tickets, or by calling us in the event of tickets being collected at the airport.
The only data we collect from you is that required to deal with individual bookings. Your data is not passed on to any external companies for marketing purposes. Should you wish to have access to your data this can be requested at any time by writing to the address below.
You should find answers to most of your questions in our FAQs section.
To contact us regarding an existing booking, please visit the Manage Your Booking section of the website where you can raise a Customer Support Request (CSR). This enables you to log your request or query 24 hours a day, 365 days a year. We will respond as quickly as possible and no later than 3 business days.
You can also pay your final balance, print your accommodation/transfer vouchers and view your booking status in the Manage Your Booking section.
You can contact us with general sales enquires on the phone numbers below:
020 8974 7200
020 8974 7228
Our Sales Team is available:
Monday to Friday 8:00am - 10:00pm
Saturday & Sunday 9:00am - 9:00pm
Our Customer Support Team is available:
Monday to Friday 8:00am – 8:00pm
Saturday & Sunday 9:00am – 6:00pm
Our Specialist Assistance Team is available:
Monday to Friday 9:00am – 6:00pm
Saturday & Sunday 9:00am – 6:00pm
Our Cruise Sales team is available on 0800 298 8513:
Monday to Friday 9:00am - 9:00pm
Saturday & Sunday 9:00am - 8:00pm
Our Cruise Customer Support team is available on 0800 298 8696:
Monday to Friday: 9:00am - 5:00pm
Saturday: 9:00am - 3:00pm
147 London Road,
Kingston upon Thames,
Registered in the UK:
As part of our ongoing commitment to delivering the highest standards of customer support we do not accept general email enquiries and request that you call one of our reservations agents who will assist you with making your booking. If you have a specific question relating to a booking you have already made, please use the Manage Your Booking section of the website.