Stayed October 2016 - Our first day we arrived at the hotel around lunchtime, we were extremely happy, we checked into a lovely double room with a pool and sea view. As we had booked half-board and not eaten we sat by the pool and ordered a salad and glass of wine. It was so peaceful with hardly any guests around the pool and we thought we were in for a perfect 6 day stay. How wrong we were - from that afternoon until the time we left the hotel was filled with Spanish holidaymakers (you're in Spain I hear you say - what do you expect?). We love Spain and its people, but we were the minority and our needs were not considered at all. Large family's who let their children run around shouting and screaming, but worse than this was the Entertainment Team who played very, very loud 'house' music from 10.30am to around 6.30pm non-stop, a break from the music until the evening when it started again until 12noon, it was so loud the amplifier was vibrating the place, we asked nicely to request it to be turned down, even the polite receptionist agreed, but it did not help. We had 6 days of sleep deprivation, unable to sleep at any time of the day or night even with the patio door closed. The design of the hotel has open floors from the first floor to the top floor so the 'screaming kids' in the play area emanated right up to our floor so the noise was from both sides. Thank goodness we had a car as we had to drive out every day to get some peace. We had a family room next to us, where several children had been left unsupervised till 1-2am in the morning and found it amusing to play 'knock and run' on the hotel doors and keep shouting over the balcony, we did complain without success. We did look at moving to another room, but as the hotel was full it was limited to a room on the front of the hotel with no sea view and no sun, also it was above the entrance which had the smoking area, so we declined the move. This was such a shame, as the hotel is beautiful, in a lovely location by the beach (although nothing else in the area to speak of), the food is of good standard and all the staff were very friendly (apart from one girl in the Spa - indoor swimming pool - who shouted at us for not wearing a swim-hat in the pool!!!) We would not stay there again and wish we had moved on sooner.
(based on 42 reviews)