On arrival hotel looked lovely but it went down hill from reception and in the room. Was shocked that they either did not supply tea/coffee in room except when we complained and even then when we upgraded to a three person room to get drinks they thought it was ok to supply one cup/saucer and one coffee to share between three people even when I mentioned this and they never say sorry we felt in the way. Reception did warm up a little as we were not going to be beaten we wanted to get a smile. Tv either news or Chinese documentaries only in English and was given wrong remote. bathroom mirror about to fall off,light bulbs not working and bathroom doors made awful noise when closing. Bed very comfortable but our patio still showed signs of cigarettes from previous people and was never cleaned while we were there for 10 days. Best staff was Manager of maintenance who spoke the best English as he had been to England and was helpful and friendly also one lady who cleaned our room. Reception a little rude and English was not as good as led to believe. Breakfast not very good quality. Very Good location hence 4 star. we have stayed in other 4 star a lot better. Sorry but would not stay there again.
(based on 34 reviews)