Where do I start! Poorly managed and under staffed was my first observation at check in. Reception staff promise the world but fail to deliver and unless you complain nothing gets done and even then you have to wait! I Actually feel sorry for the waiting staff as they are run off their feet and clearly rely on tips to keep them motivated as the service is shockingly poor and slow! The management only seem concerned about collecting and calculating bill tickets than actually focusing on service. It's certainly not a 5 star at the very least a 3! I have travelled extensively and even have family in Marrakech so I am not a first timer and aware of their culture. I had to ask to have my room tidied up 3 times and even request fresh towels! This was us leaving the room at 9 am and returning at 4.30! They constantly chase money and that is their main focus. I would say their food was average, breakfast was lovely but Italian restaurant was very basic and consisted of pizza, pasta and the odd meat dish(menu never changed). If going book bed and breakfast as it's very cheap to eat out in nearby restaurants.
(based on 240 reviews)