Great central location to shops,bars and shows. all staff very friendly and helpful.good value for money.only fault was the wait sometimes for the lift.
Claudine, Mayfield
Checked in: 18 Jan 2020
Element New York Times Square West
New York, New York State
Our Customer Rating
8.6
(based on 26 reviews)
Hotel Information
Overview
Property Location
With a stay at Element New York Times Square West, you'll be centrally located in New York, just a 4-minute walk from Madison Square Garden and 8 minutes by foot from Times Square. This aparthotel is 0.5 mi (0.8 km) from Bryant Park and 0.5 mi (0.8 km) from Macy's.
Rooms
Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This aparthotel also features gift shops/newsstands and a television in a common area.
Dining
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. This aparthotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Facilities
Air Conditioning
Gym
Parking
Television
Wi-Fi
Our customer reviews
8.5
Nicholas, Macclesfield
Checked in Sun 01 Mar 2020
A wonderful hotel with great breakfast and rooms. We could see the wonderful NYC skyline and loved it. Would definitely return
8.5
Laura, Cardiff
Checked in Wed 19 Feb 2020
The location of the hotel was fantastic, just 10 minutes walk from Times Square and a stones throw from Maddison Square Garden, where we went to see the New York Knick’s play and I would highly recommend this unbelievable experience. Pret and Starbucks just a minute walk away, located at the end of the block. The central bus station link is literally less than a 5 minute walk and 2 blocks away.
Cleanliness tip top, we were there 3 nights and bedding was changed and room cleaned every day.
Evening “happy hour” nothing to write home about, but loved that there’s a free fresh coffee/tea table set up in reception each morning so if you want to get up, out and site see/shop like me then this was a perfect quick fix.
Front desk staff were nice enough and so we’re the guys that kept our cases for us before the transfers to airport arrived. However, Laura, on the concierge desk was really rude and could do with a lesson on manners, but maybe I set my expectations too high. I visited Boston a couple of years back and every single human I met was so polite, friendly and had great manners. New York, however another level of dismissive and rude and Laura was the perfect representation of that.
Be warned and prepared that you have to pay a 15% minimum tip at every restaurant regardless of the service which is beyond me as some of the service we had was slow and food poor quality.
Overall fantastic accommodation and we will return, the 1.5 less is purely because of Laura.
8.5
Nicholas, Macclesfield
Checked in Sun 01 Mar 2020
A wonderful hotel with great breakfast and rooms. We could see the wonderful NYC skyline and loved it. Would definitely return
8.5
Laura, Cardiff
Checked in Wed 19 Feb 2020
The location of the hotel was fantastic, just 10 minutes walk from Times Square and a stones throw from Maddison Square Garden, where we went to see the New York Knick’s play and I would highly recommend this unbelievable experience. Pret and Starbucks just a minute walk away, located at the end of the block. The central bus station link is literally less than a 5 minute walk and 2 blocks away.
Cleanliness tip top, we were there 3 nights and bedding was changed and room cleaned every day.
Evening “happy hour” nothing to write home about, but loved that there’s a free fresh coffee/tea table set up in reception each morning so if you want to get up, out and site see/shop like me then this was a perfect quick fix.
Front desk staff were nice enough and so we’re the guys that kept our cases for us before the transfers to airport arrived. However, Laura, on the concierge desk was really rude and could do with a lesson on manners, but maybe I set my expectations too high. I visited Boston a couple of years back and every single human I met was so polite, friendly and had great manners. New York, however another level of dismissive and rude and Laura was the perfect representation of that.
Be warned and prepared that you have to pay a 15% minimum tip at every restaurant regardless of the service which is beyond me as some of the service we had was slow and food poor quality.
Overall fantastic accommodation and we will return, the 1.5 less is purely because of Laura.
7.5
Terrence, Sherborne
Checked in Wed 22 Jan 2020
Excellent Location great facilities, staff were helpful although breakfast was certainly a challenge with so many people.
9.0
Peter, Blunham
Checked in Sat 18 Jan 2020
A excellent hotel, not far from Times Square and central for most stuff
8.5
Keith, Ramsgate
Checked in Wed 06 Nov 2019
Hotel is in a fantastic position foe site seeing , our room was amazingly clean , warm and large , as was the bed .Comfy big and clean crisp warm sheets.Staff were extremely helpful .Complimentary breakfast was plentyfull