10
Ann, Stonehaven
Checked in Sat 13 Jul 2019
Arrived at the hotel to find our room wasn’t ready. Would have been nice just to get showered and unpacked. Two hours later we got in.
They did send up some fruit and wine to us which was nice.
We were met by the doorman who took our bags and should us to reception. He was funny and full of banter.
Our room was a good size comfy beds. We are a family of 4 my girls are 10 and 15 we had two queen-sized beds. The bathroom had two sinks big step in shower which had a glass door for privacy so did the toilet. We could all use the bathroom at the same time if we wanted.
Asked for more hangers as only had a few in the wardrobe. There was a safe in a drawer to use a mini bar.
If we needed anything the staff were very attentive and responded immediately.
The toiletries were lovely and always topped up.
There was a restaurant and bar and rooftop bar. Never made it to the roof bar it opened at 4 pm. We just had other things going on.
Never ate at the hotel as it was a bit pricey for food. The heat in NYC was incredible to hot for comfort but the hotel had great air conditioning.
The hotel was very clean and all staff very attentive and helpful. In the evening you had turn down service and they always asked if we needed anything.
You pay a resort fee for this hotel which includes papers to read in reception, use of the gym and fruit to eat ( at the gym) bottles of water daily left in your room, sometimes had to ask for these free coffee if you were up between 4 /7 am.
I would definitely recommend this hotel and would stay again.